It is important to know what changes have been made to your Genesys environment and by whom. Genesys Cloud Configuration Management Solution audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time. You can also create ad hoc reports on demand to better understand the changes that were made.
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