Maintain customer records by updating account information and documenting interactions. Identify opportunities to upsell or cross-sell products or services based on customer needs. Collaborate with other departments to ensure customer satisfaction and problem resolution. Meet or exceed established performance metrics such as average handling time, first call resolution, and customer satisfaction ratings.
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Maintain customer records by updating account information and documenting interactions. Identify opportunities to upsell or cross-sell products or services based on customer needs. Collaborate with other departments to ensure customer satisfaction and problem resolution. Meet or exceed established performance metrics such as average handling time, first call resolution, and customer satisfaction ratings.